Politique d’expédition

At i-watch.co, we are dedicated to delivering your order as quickly and efficiently as possible. This Shipping Policy outlines our shipping methods, timelines, and pricing.

1. Shipping Destinations

We proudly ship to the entire World excluding selected locations.

  • A comprehensive list of available destination countries is provided at checkout.

  • If your country is not listed in the Shopping Cart, please contact us at info@i-watch.co to inquire about a special purchase request.

2. Processing Times

  • Order Confirmation: You will receive a confirmation email immediately after placing your order.

  • Processing Time: Orders are typically processed and handed over to our logistics partners within 1–3 business days (excluding weekends and holidays).

  • Note: During high-volume periods (Black Friday, Christmas, etc.), processing times may be slightly extended.

3. Shipping Rates & Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and the weight of your package.

  • Standard Shipping: Delivery times vary depending on your geographical location and customs processing in your country.

  • Delays: While we strive to meet all delivery estimates, i-watch.co is not responsible for delays caused by the courier, customs clearance processes, or unforeseen circumstances (force majeure).

4. Customs, Duties, and Taxes

Please Note: International orders may be subject to import taxes, duties, and customs fees.

  • Customer Responsibility: All customs duties, taxes, and import fees are the sole responsibility of the customer. These fees are not included in your checkout total and are usually collected by the shipping carrier upon delivery.

  • Refusal of Delivery: If you choose to refuse the delivery of your order to avoid duties and taxes, the following rules apply (as per our Refund Policy):

    • If the item is returned to us: You are responsible for the original shipping fee, the return shipping cost, and any penalty fees. These will be deducted from your refund.

    • If the item is abandoned: If the package is destroyed or abandoned by customs due to your refusal to pay, you will not be eligible for a refund.

5. Order Tracking

Once your order has shipped, you will receive an email notification containing a tracking number. Please allow up to 48 hours for the tracking information to become available in the carrier’s system.

6. Address Accuracy

The customer is responsible for providing a clear, correct, and complete shipping address.

  • Incorrect Addresses: i-watch.co is not responsible for orders shipped to an incorrectly provided address. If a package is returned to us due to an address error, the customer may be responsible for re-shipping fees.

  • Corrections: If you realize you made an error, please contact info@i-watch.co immediately. We cannot change the address once the order has been handed over to the courier.

7. Lost or Damaged Shipments

  • Damaged: If your order arrives damaged, please save all packaging materials and contact us immediately at info@i-watch.co to file a claim.

  • Lost: If your package is lost in transit, please contact our support team, and we will work with the logistics provider to locate your shipment.

8. Returns & Return Shipping

For details on how to return an item, including our Service Level Agreement (SLA) and instructions for Managed Pickup, please refer to our full Refund Policy.

  • Important: Do not mail items back without first contacting us for the correct warehouse address.