Politique de remboursement

We believe in building strong customer relationships based on trust and transparency. We strive to provide excellent customer service and ensure a positive shopping experience. If you have any questions or concerns about our return policy or any other aspect of your purchase, please don’t hesitate to contact us.

Customer Rights:

• Right of Withdrawal: Customers have the right to withdraw from a purchase within 14 days of receiving the product, without giving a reason. This right applies to most products, but may not apply to personalized or custom items, perishable goods, or items that have been used beyond inspection.
• Right to a Conforming Product: Customers have the right to receive products that conform to the contract of sale. This means the products should be of satisfactory quality, fit for purpose, and as described.

Return Process:

1. Initiate a Return: To initiate a return, please contact our customer support team at info@i-watch.co or you can apply for a return directly by going to My Account
   
   
2. Packaging and Shipping: Please return the product in its original packaging, including all accessories and labels. The customer is responsible for the cost of return shipping, unless the product is faulty or not as described.
3. Inspection and Refund: Upon receipt of the returned product, we will inspect it to ensure it meets our return conditions. If approved, we will process a refund to your original payment method within 15 business days.

Exceptions:

• Personalized or Custom Items: These items cannot be returned unless they are faulty or not as described.
• Perishable Goods: Perishable goods, such as food or flowers, cannot be returned.
• Used or Damaged Items: Items that have been used beyond inspection or are damaged cannot be returned.

Additional Return Policy Information:

• Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a product defect or error on our part.
• Product Condition: Returned products must be in their original condition, unused, and with all original packaging and labels.
• Partial Returns: In case of a partial return, shipping fees may not be refunded if the delivery cost is calculated per package, regardless of the number of products in the package.
• Refund Timeline: We will process refunds within 15 business days of receiving the returned product.
• Price Discrepancies: If we discover a significant pricing error, we reserve the right to cancel the order and request the return of the product.
• Product Responsibility: The customer is responsible for ensuring the safe return of the product until it reaches our warehouse.
• Damaged or Defective Items: Please inspect your order upon reception, if you receive a damaged or defective item, please contact our customer support immediately. We will provide instructions on how to return the item and will process a refund or replacement as soon as possible.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@i-watch.co.