Politique de remboursement

We believe in building strong customer relationships based on trust and transparency. We strive to provide excellent customer service and ensure a positive shopping experience. If you have any questions or concerns about our return policy or any other aspect of your purchase, please don’t hesitate to contact us.

Return Period

You may request a return within 14 days of delivery. Requests made after 14 days will not be accepted.

How to Initiate a Return

To ensure a smooth process, please follow these steps strictly. Returns sent without prior authorization may be rejected.

1. Contact Us & SLA (Service Level Agreement)

  • Email our support team at info@i-watch.co to request a return.
  • Response Time: We aim to review and respond to all return requests within 1–2 business days.

2. Receive Return Authorization & Address

  • Once approved, we will provide you with a Return Merchandise Authorization (RMA) and the correct warehouse address for your specific item.
  • IMPORTANT: Do not send items back to the address listed on the original shipping label or our corporate office. Returns sent to the wrong address cannot be processed.

3. Choose Your Return Shipping Method

You are responsible for the cost of return shipping. You may choose one of two options:

  • Option A: Self-Ship: You can choose your own courier (DHL, FedEx, etc.). You must provide us with the tracking number. We are not liable for lost or damaged return shipments if you use your own carrier.
  • Option B: Managed Pickup (Convenience Service): i-watch.co can arrange a courier to pick up the item from your location.
    • If you choose this option, the cost of the return shipping will be deducted from your final refund amount.
    • We will confirm the exact cost with you before scheduling the pickup.

Restocking Fee

A restocking fee of 5% will be deducted from your refund for all returned items.

Refusal to Pay Customs & Duties

If you refuse to pay the required customs duties, taxes, or import fees upon delivery, the following terms apply:

  1. If the item is returned to us: You will be responsible for all costs incurred. This includes the original shipping fee, the return shipping cost, and any penalty fees charged by the carrier or customs. These amounts will be deducted from your total refund.
  2. If the item is not returned: If the package is abandoned, destroyed by customs, or lost due to your refusal to pay, you will not be eligible for a refund of any kind.

Product Condition

  • Items must be unused, unworn, undamaged, and returned in their original packaging with all labels and tags attached.
  • Products that are used, damaged, or missing parts/accessories will not be accepted.

Exceptions

  • Personalized or custom items cannot be returned unless faulty or not as described.
  • Perishable goods are non-returnable.

Non-Refundable Costs

  • Original shipping fees are non-refundable.
  • Customs duties and import taxes paid by the customer are non-refundable by i-watch.co (you may be able to claim these back from your local customs office directly).

Refund Timeline

  • Once the returned item is received and inspected, we will process the refund to your original payment method within 15 business days.
  • If more than 15 business days have passed after we received your return, please contact us at info@i-watch.co.

Damaged or Defective Items

Please inspect your order upon delivery. If an item is damaged or defective, contact us immediately for instructions on replacement or refund.

Dispute Resolution

All purchases are subject to this Refund Policy. Any disputes must be raised directly with our support team at info@i-watch.co before contacting your bank or payment provider.