FAQ

Products

What if my watch does not fit my wrist?

Proper bracelet sizing requires special expertise and experience. This is generally a very simple procedure ,you have three choices:-

  1. Pre-fitted watch
    a) First send us your wrist size (How to take your wrist size)
    b) Let us know if you like to have your watch pre-fitted in your order notes or contact us on social media after making your order
    c) Please note that fitted watches can't be Exchanged or returned
  2. Order our resize Tool Here and do it yourself (How to use      watch resize tool)

What if my watch stop working?

In the event of your watch having a problem, as an official dealer, we can provide you with the full support that you require.


Are batteries included in the watches?

Yes, your watch is ready to wear as soon as you receive it.


Orders

Do your watches come in boxes?

Yes, all of our watches come in the original box from the manufacturer. We do not sell loose, unboxed watches.


Payment

What payment methods do you accept?

We accept payments via the following methods: credit cards and cash on delivery. We highly recommend payment in the form of a credit card for security purposes.


Which credit cards do you accept?

We accept the following credit card payments for online and phone orders:

        • Visa
        • MasterCard

Delivery

Can you deliver to work addresses?

Yes, we can. We can deliver to alternative work or residential addresses without a problem. Simply specify your chosen delivery address in the checkout.


Do you deliver on the weekends?

Unfortunately, we are unable to deliver on weekends at this time.


How do you send the items?

We ship our items by Aramex. Next day delivery is available on all orders. This method of delivery is fully insured.


What are the areas that you deliver to?

We deliver through our courier partner company Aramex to anywhere in Egypt. However, please make sure to have complete address details in your profile.


Return & Warranty

What is your return policy?

We operate 30 business days return policy from the date of purchase,only in case the item you have received is not the same as ordered, does not work or function is missing any components or accessory or faulty.

you can get more Info Here


What is the warranty on a product I have purchased from i-watch.co?

Yes, all of our watches come with the full international manufacturer’s guarantee. You can purchase from us assured with the knowledge that your watch is fully guaranteed for the full period against workmanship faults.